Our Admission Process

Admissions are handled with care, clarity, and respect.
We take time to understand each young person, plan properly, and ensure a smooth and emotionally safe transition.

Step 1

Referral and Initial Assessment

We review each referral thoroughly to ensure we can meet the young person’s needs.


This includes:

  • Emotional, behavioural, and learning needs
  • Risk history and safeguarding considerations
  • Group compatibility Health, education, and therapeutic needs
  • Required staffing levels, including enhanced staffing and 1 to 1 (or more) support where risk, dependency, or emotional need requires it.


We aim to provide an initial decision within 24 hours.

Step 2

Matching and Care Planning

If the referral is suitable, we complete a detailed Impact Assessment and develop a personalised Placement Plan.


We consult with social workers and key professionals such as psychologists, therapists, SEND specialists, and CAMHS.

This ensures that support is prepared well before arrival.

Step 3

Transition and Welcome

A child’s first moments matter.

We welcome them with warmth and gentleness, ensuring their move feels safe and supported.

This may include:

  • Introductory visits
  • Meet and greet sessions
  • A child friendly guide
  • A personalised welcome pack
  • Space and time to settle without pressure

For emergency admissions:

  • Assessments are completed immediately
  • A full review takes place within 72 hours


Our focus is emotional safety above all else.

Step 4

Placement and Early Support

During the early days, we focus on:

  • Establishing routines
  • Building trust and emotional stability
  • Supporting school engagement
  • Reviewing risk and behaviour plans
  • Coordinating therapeutic or health input
  • Beginning keyworker sessions


These foundations set the tone for a stable placement.

Step 5

Ongoing Review and Development

Progress is supported through:

  • Weekly keyworker sessions
  • Daily reflective records
  • Multi agency reviews
  • Regular updates to plans and risk assessments
  • Close education monitoring
  • Health reviews
  • Statutory meetings and social worker visits


Our aim is measurable growth, greater stability, and long term wellbeing.